Ebb & Thread gladly accepts returns and exchanges if contacted within 7 days of delivery. The item needs to be returned back within 14 days of delivery. Once the item is received and inspected the refund will be issued less shipping charges. If we receive a return and it is beyond the 14 day threshold or was final sale, we will ship it back to you. All custom orders and sale items are final sale. If you return an item purchased with a discount code, store credit will be issued via electronic gift card, no refunds will be given.
If a product you received is defective please contact us within 48 hours of delivery. Defects include:
The fabrics we use are handmade and there are variances to every pillow. Smudges or small misprints are not considered defects.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
firstname.lastname@example.org to start the return process.