Returns & Exchanges


I gladly accept returns and exchanges if contacted within 7 days of delivery. The item needs to be shipped back within 14 days of delivery. Once the item is received and inspected the refund will be issued less shipping charges. All custom orders and sale items are final sale. If a product you received is defective please contact us within 48 hours of receiving the defective product. Defects include:
-Broken zippers
-Holes
The fabrics we use are handmade and there are variances to every pillow. Smudges or small misprints are not considered defects.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Email:
ebbandthread@gmail.com to start the return process.